Technical assistance
Who says assistance says presence, our company is software publisher, and the training and support teams are trained in the technique and your business, which makes the difference.
Our technical support is there for you, 5 days on 7, from 9h00 to 12h30 and 14h00 to 18h00 to guide you in your software installations or in the realization of your projects.
Our commitment – to provide a technical answer to all your questions under 48h00 maximum.
When purchasing, we validate with you that the equipment you own is compatible with our software. A sales consultant asks you about your needs and defines with you the offer best suited to your needs and means.
Upon confirmation of payment, our teams will create a login and a password corresponding to the licenses you have just acquired. An installation email is sent to you.
The support team is there to help you if necessary in your installation. A business consultant determines with you a date for the handling of the software.
Your worries are in the order of training, the technical support service will give you the tips to solve your problems punctually, and will reorient you towards the various training services offered by the company (online screen training or training in training). our premises in Viroflay).
You encounter a technical problem: the support service will take control of your computer to detect the source of the problem. In most cases the problem is solved within the hour otherwise we promise to give you an answer under 48h00 maximum.
In order to benefit from the technical support, we advise you to subscribe during your purchase of license to the option technical assistance and update of the software.
This option allows you to benefit from all software updates for free but also technical support.